Refund policy

Shopify field: Return and Refund Policy | Purpose: Explains eligibility, process, timing, and exclusions for returns and refunds.

1. Overview

At ENOVAI STORE, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the terms below.

2. Return Window

Returns are accepted within [14] days of delivery. To be eligible, items must be unused, unworn, unwashed, and returned in their original condition with all original tags and packaging intact.

3. Non-Returnable Items

For hygiene or final-sale reasons, some items may not be returned. These may include underwear, swimwear, earrings, gift cards, personalized items, and any item clearly marked as non-returnable or final sale at checkout.

4. How to Request a Return

To request a return, please contact us at [your support email] with your order number, the item(s) you wish to return, and the reason for your request. If your return is approved, we will provide the next steps and the applicable return instructions.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [5 to 10] business days. Processing times may vary depending on your payment provider.

6. Return Shipping Costs

Unless the item is faulty, damaged, or sent in error, return shipping costs are the responsibility of the customer. Original shipping charges are generally non-refundable unless otherwise required by law.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery with your order number and clear photos of the issue. We will review the case and offer an appropriate solution, which may include a replacement, refund, or store credit.