Shipping policy

Shipping Policy | Purpose: Explains order processing times, shipping methods, costs, and delivery expectations.

1. Order Processing

Orders are generally processed within [1 to 3] business days, excluding weekends and public holidays. During peak periods, launches, or promotional campaigns, processing times may be slightly longer.

2. Delivery Timeframes

Estimated delivery times depend on the destination and selected shipping method. Domestic orders typically arrive within [2 to 7] business days after dispatch, while international orders may take [5 to 15] business days or more depending on customs and carrier conditions.

3. Shipping Fees

Shipping fees are calculated at checkout unless free shipping is offered as part of a promotion or order threshold. Any applicable duties, taxes, or import charges for international orders are the responsibility of the customer unless stated otherwise.

4. Tracking Information

When available, tracking details will be sent to the email address provided at checkout once the order has been dispatched.

5. Delivery Delays

Delivery dates are estimates only and are not guaranteed. ENOVAI STORE is not responsible for delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our reasonable control.

6. Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.